ORDER PROCESSING TIME FRAME
Please allow 10 business days to process your order. We are working hard to improve on this timeframe in our period of extreme growth.
If you need your order faster, please consider Amazon Prime as most of our products are available there for 1-2 days delivery. You will pay full price vs our site where you can always get a good deal but you'll get it super fast.
TRANSIT TIME & SHIPPING METHOD
PLEASE NOTE: DURING THE MONTHS OF DECEMBER THRU MARCH, WE HIGHLY RECOMMEND THAT YOU PURCHASE FREEZE PROTECTION. ALL WATER BASED PRODUCTS, INCLUDING PAINT, WILL FREEZE IN TEMPERATURES BELOW 32° F. EVEN THOUGH IT MAY NOT BE FREEZING WHERE YOU ARE, IT MAY BE FREEZING TEMPERATURES ALONG THE TRANSIT ROUTE SO IT ALWAYS A GOOD IDEA. THERE IS A SMALL CHARGE BUT WE GUARANTEE YOUR PAINT FROM DAMAGE DUE TO FREEZING WITH THAT SELECTION. YOU CHOOSE THIS IN THE SHIPPING OPTIONS AT CHECKOUT. IF YOU DO NOT PURCHASE FREEZE PROTECTION, WE CANNOT GUARANTEE YOUR PAINT FROM FREEZING OR DAMAGE OCCURING. OUR PAINTS CAN FREEZE & THAW UP TO 3 TIMES TYPICALLY WITHOUT ISSUE. HOWEVER, IF THEY ARE PUT THROUGH A DEEP FREEZE THEY MAY NOT RETURN TO THE PROPER CONSISTENCY.
We offer multiple shipping methods for your convenience. You may choose the appropriate shipping method during checkout.
Standard Shipping: Cheapest Cost, Longest Transit Time.
USA, 48 states: Estimated Transit Time: 7-10 days
USA, outside of 48 states: Estimated Transit Time: 7-14 days
Priority Shipping: Faster, A little higher cost.
USA, 48 states: Estimated Transit Time: 2-4 days (Most of the US is 2 days, Some parts of Central US & West Coast may take up to 4 days
WE SHIP VIA FEDEX, FEDEX SMART POST AND USPS. IF YOUR ADDRESS DOES NOT ACCEPT MAIL DELIVERY, PLEASE PROVIDE BOTH ADDRESSES.
International (outside of the USA): Estimated Transit Time: 7-21 transit days. Transit times are totally dependent on how quickly your country's customs will clear your shipment and how quickly your country's postal service delivers.
Note: Your order may be subject to import duties, custom tariffs or VAT charges. They vary greatly from country to country and we strongly suggest checking your country’s customs policy before placing your order with us. These charges are always the responsibility of the recipient. If any package is refused or undeliverable, the original shipping cost is not refundable. We have free trade with Canada and Australia on the majority of our products which means duties are waived. There's no getting out of taxes, unfortunately. Products in the brushes category may be subject to duties in all countries.
Please note: During winter months, transit times may be delayed due to severe weather conditions for all shipping conditions. Shipping times are estimates and are not guaranteed.
Cancellations are allowed until your order is pulled for shipment and status is changed to Awaiting Shipment. At that time, orders may not be cancelled. Returns are not accepted to ensure the quality of the product.
Claims for damaged, defective, lost or missing items must be reported within 2 days of receipt to ORDERS@HTpaint.com. Damaged items require a picture of the damaged item & box to be emailed. We reserve the right to replace, repair or credit any defective product. In the event that a shipment is returned due to an improper shipping address being provided, you will incur an additional shipping charge so please double check your ship to address for accuracy.
COLOR ACCURACY ON MONITORS
We do our best to show colors as accurately as possible on the latest iphone devices. However, we cannot guarantee that your monitor is showing you an accurate color. If a specific color is desired, or to confirm what undertones your lighting may bring out, we highly recommend you purchase an 8oz sample to test the color on your surface and in your lighting.
Customer service is available by phone Monday-Friday from 9am to 3pm EST at 502.212.6077. You may also email us anytime at firstname.lastname@example.org. Please note, if you leave a voicemail, we may email you back through your order so please check your email. Please be sure to include your order number and your need in the email subject so that we can help you faster.
Heirloom Traditions Paint cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays. As this is a hand applied product in an uncontrolled environment, results are not guaranteed and Heirloom Traditions will not be responsible for any labor, value of items painted/repaired, or devaluing of items painted/repaired, nor damage from spills/leaks/repairs. Proceed at your own risk.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or email you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
Heirloom Traditions Paint
8307 Preston Highway
Louisville, Ky 40219
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – Big Commerce
Our store is hosted on Big Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Big Commerce’s data storage, databases and the general Big Commerce application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then paypal/Braintree stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
Heirloom Traditions Paint
[Re: Privacy Compliance Officer]
8307 Preston Highway Louisville, KY 40219